Return Policy
We take great pride in the quality and craftsmanship of every item. Your satisfaction is our highest priority and we always carefully inspect each order prior to shipment.
If you notice any damage when you receive your package, please notify us right away and include a photo and we will arrange for a prompt replacement.
We will pay the return shipping cost for any broken, damaged, defective or incorrect product. Please note that for personalized items, once you approve your personalization and submit your order, you can no longer modify, cancel or return your personalized product unless it has been broken or damaged in delivery.
If you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value. Simply send your unused/new items within 120 days.
If you have any further questions, please call us at 1-800-223-4311 and we will be happy to help you.
How To Return An Item:
- If you notice any damage when you receive your package, please notify us right away and include a photo and we will arrange for a prompt replacement.
- Complete the return card that came with your shipment and enclose it in your return package.
- If you don’t have the return card, call us at 1-800-223-4311 for a return authorization number.
- Place the product back in the box with all the original packing materials.
- Seal the box and send it to the following address:
Lenox Returns
Hagerstown Distribution Center
16507 Hunters Green Parkway
Hagerstown, MD 21740
